Nook was a surprising hit, got some trouble with the pre-order bulk, and B&N was able to ship as much Nook as they can to waiting customers. However since they were able to send out quite a lot of these orders (some reports saying 60,000), something happened--a domino effect if you think about it. After receiving their Nook, what would the customers usually do? Yes, they will immediately download e-books. And when tens of thousands of customers download e-books at the same time, a queuing problem emerges.
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